Risk and Fraud Investigation Specialist

The Role

PE Global are recruiting for a Risk and Fraud Investigation Specialist for our US Multinational accommodation services client based in Dublin CC. Initial 11-month contract- remote role..

Job Responsibilities

• Responsible for working with your team to ensure that daily service level agreements are met in responding to user tickets and reviewing users or reservations for risks to our users.
• Working closely with the product stakeholders and shared services stakeholders to provide feedback to help improve our models as well as focusing on analysing patterns and trends.
• Educate users on how to maintain security and safety while using system responsibly
• Investigate complex situations and potential brand risks surfaced in high volume queues
• Work with operational lead to support cross-functional groups to develop and enhance internal policies and tools such as increasing automation, updating policies, and fixing product loopholes
• Understand our risk systems and investigate account patterns
• Identify and escalate trends and product vulnerabilities to stakeholders
• Maintain high levels of confidentiality while performing investigations
• Comprehensively document investigations
• Develop and maintain a comprehensive understanding of the purpose of User Knowledge Operations
• Work with external Product vendors to enhance proactive and reactive risk detection as an informing or collaborating task.
• Demonstrate great judgment and be open to sharing what you know with others.

Education and Experience

• 1-2 years of experience within risk management, fraud prevention, or Trust and Safety
• Familiarity with the Google suite: mail, docs, sheets, and slides Mac OS Experience with customer ticketing systems
• Excellent interpersonal and communication skills, both written and verbal, to help our community in a tactful and diplomatic manner.
• Ability to balance fraud prevention alongside a positive customer experience.
• Excellent problem solving, critical thinking and analytical skills, with an ability to organize and work independently with rapidly changing priorities Self-motivated and detail oriented, with a focus on solutions and outcomes
• Strong investigative ability, due diligence, internet research, organizational, and analytical skills.
• Ability to detect vulnerabilities in existing and new products or features, and anticipate the ever-evolving fraudulent behaviors.
• Desire to work in a fast-paced and rapidly changing environment.
• Ability to multitask, learn and adapt to new technologies.
• Ability to remain calm in time sensitive situations, prioritize and respond to user and cross-functional team needs.
• Ability to remove personal bias to focus on fact-based investigations and remain impartial in sensitive situations involving users
• Ability to analyze data for patterns and draw conclusions and suggestions SQL, JSON, or equivalent experience with other coding languages is a plus Fluency in another language is a plus
• Must be available for a regular schedule of 5 days’ work per week (40 hours), which may include weekend days and public holidays.
• Shifts may include evening or early morning hours.
• Fluency in another language is a plus

Interested candidates should submit an updated CV.

Please click the link below to apply, or alternatively send an up-to-date CV aisling.oleary@peglobal.net

***Please note our client cannot assist with any visa sponsorship and candidates must have the correct visa to live and work in Ireland****