General Services
Insurance Fraud Investigator
- Contract
- Dublin City Centre, County Dublin, Ireland
- 42043885
The Role
PE Global are recruiting for an Insurance Fraud Investigator for our US Multinational accommodation services client based in Dublin CC. Initial 7-month contract- remote role.
Job Responsibilities
- Conduct investigations of suspicious claims and activities on the platform.
- Managing cases, determining validity and resolutions based on internal policies.
- Handling the designated inboxes through inbound and outbound tickets/emails, outbound calls and case work.
- Contacting providers and users to obtain additional documentation and verify information.
- Liaising with other departments to confirm fraudulent account activities. Working closely with stakeholders to align on case strategy.
- Compiling incident reports at the direction of leadership.
- Providing upward feedback, regarding the status of claims, communicating regularly with supervisors and managers.
- Escalating identified fraud rings and risk issues as they arise.
- Promoting awareness of fraud prevention across the Claims team and organization.
Education and Experience
- Language proficiency in English and a second regional language is a plus.
- Be an advocate of high-quality standards, innovation, resolution conflict and customer experience excellence.
- 2-3 years of experience in assessing complex claims and dispute resolution, Insurance claims, conflict resolution, fraud or risk investigations, and/or crisis management.
- 2+ years of experience in customer service.
- Excellent interpersonal and communication skills, both written (email) and spoken (phone), to help our community in a tactful and diplomatic manner.
- Excellent time management, negotiation, conflict resolution skills and confidence in making decisions.
- Ability to work on your own initiative on multiple tasks.
- Critical thinking and problem-solving skills.
- High attention to details, detailed-oriented when working on complex cases
- Passion for innovation with a ‘work smarter’, solution and action-oriented mindset.
- Experience working with internal stakeholders and/or third-party providers to resolve complex disputes in a detailed, effective and timely manner.
- Additional fraud insurance investigation or program management experience are a plus.
- Experience handling complex insurance claims, especially in the field of first party property or liability claims
- Understanding of ‘Third Party Administrators/Adjusters’ concepts is a plus
- Experience with Partner or Vendor relationships
Interested candidates should submit an updated CV.
Please click the link below to apply, or alternatively send an up-to-date CV aisling.oleary@peglobal.net
***Please note our client cannot assist with any visa sponsorship and candidates must have the correct visa to live and work in Ireland****
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