Insurance Customer Support

The Role

PE Global are recruiting for an Insurance Customer Support Specialist for our US Multinational accommodation service client based in Dublin CC. This is an initial 8-month contract, fully remote.

The Customer Support Specialist engages directly with customers, responds to queries and concerns, and provides support to the Senior Customer Support representative(s) in the handling and resolution of complaints. 

Job Responsibilities

• Liaises directly with customers through various channels
• Identifies and assesses customers’ needs, and provides an appropriate solution
• Advocates for the best interests of customers, and proposes solutions that represent the best possible customer outcome
• Provides support and/or direction to colleagues and Outsource Service Providers on customer support matters requiring referral
• Assists with complaints investigations and finding resolutions
• Escalates complaints or complex queries in line with internal procedures
• Maintains records of consumer interactions in line with business and regulatory requirements
• Carries out other duties as directed by management

Education and Experience

• University Degree and/or 3+ years relevant experience

• The successful candidate must hold a recognised qualification under the Central Bank of Ireland’s Minimum Competency Code (APA, CIP, ACII, FCII, QFA, LCOI or other).
• A minimum of 3 years’ experience working in a customer-facing role in an insurance intermediary or insurance contact centre is required. 
• A demonstrated knowledge of general insurance products and the insurance sales process is required. 
• Experience handling customer complaints is an advantage
• Be proficient in French and English. Additional languages (eg. Spanish) are an advantage
• A positive attitude and the ability to positively influence others
• Strong communication skills
• Good proficiency in Microsoft Office and/or Google applications

Interested candidates should submit an updated CV.

Please click the link below to apply, or alternatively send an up-to-date CV to aisling.oleary@peglobal.net