Customer Applications Specialist

Desired Skills: MS Office Suite,Customer Service,Excel,Sharepoint,Electricity systems,

The Role

PE Global are recruiting for a Customer Applications Specialist for our electricity client based in Leopardstown, Dublin. This is a 12-month contract role. Hybrid working options.

The primary focus of the role is to manage, track and process renewable generator applications for customers. Ongoing interaction with customers and key stakeholders including management and resolution of customer/stakeholder’s issues is also required on a daily basis. As a key member of the team bringing forward suggestions and supporting the development of systems, and development of the long-term enduring processes are also key responsibilities of this role.

Job Responsibilities

• Process and manage high volumes of renewable generator applications from initial application to final connection to the electricity system
• Work with and support the team processing and managing high volumes of customer applications
• Interact with and manage customers and key stakeholders
• Proactively deal with all relevant generator queries within and outside own business area
• Work with the team to ensure the relevant pages on the website to ensure the information is accurate and consistent
• Participate on cross business team projects to support ongoing development work
• Implement generator connection policy and regulations as they apply
• Develop and build relationships with other internal teams to achieve a best practice end to end Generator Connection process
• Develop reports on the status of projects connecting to the distribution system and on the generator connection offer process.

Education and Experience

• 3rd Level qualification or equivalent work experience
• Experience dealing directly and professionally with customers and stakeholders
• Proven ability to work with key relevant IT systems such as Microsoft Office Systems (Word, Excel, Sharepoint)
• Proven ability to deliver a high volume of work on time and with a high level of accuracy
• Experience delivering high quality results in a fast-moving environment
• Strong proven communication, presentation, interpersonal and analytical skills
• Ability to work independently to solve issues and develop processes
• Proven ability to work with a team and provide guidance and support to team members and the wider business.
• Awareness of key technical elements of the electricity system and sufficient awareness of renewable generator technologies to be able to liaise with customers and technical support teams and resolve issues.

Interested candidates should submit an updated CV.

Please click the link below to apply or alternatively send an up-to-date CV aisling.oleary@peglobal.net

***Please note our client cannot assist with any visa sponsorship and candidates must have the correct visa to live and work in Ireland****