The Role
PE Global are recruiting for a Safety Support Specialist for our US Multinational accommodation services client based in Dublin CC. 10 -month contract- remote role.
Job Responsibilities
- Focused on understanding and ramping up core work, by establishing and maintaining rapport with community members, other team members and key stakeholders
- Recognize case type/severity while de-escalating crisis and managing other people’s emotions
- Focused on fully understanding policies and their rationale, while implementing them to ensure the best interest of our community is satisfied
- Working with Safety lead to develop and enhance internal policies, processes and tools.
- Ensure metrics driven performance
- Management of cases with varying complexities involving safety concerns, by using trauma informed methodology and best practices
- Implementation of emergency plans and ability to communicate them in an effective and sensitive manner to individuals needing support
- Ability to summarize incidents, collaborate across various support teams and keep key stakeholders informed
- Maintaining high levels of confidentiality while performing investigations.
Education and Experience
- University Degree and/or 3+ years relevant experience
- 1+ years of experience in customer experience, mediation, social work, psychology, emergency services, or a similar role
- Background in e-commerce customer service
- Fluency in English and must be a fluent French speaker
- Comfortable using translation tools in non-native language(s)
- Advocacy, crisis management, mediation, clinical/non-clinical social work, humanitarian work or working experience with population would be an asset to the role
- Ability to plan, prioritise and organise tasks and communications
- Ability to learn and adapt to new technologies
- Excellent interpersonal and communication skills, both written (email) and spoken (phone), to help our community in a tactful and diplomatic manner
- Excellent time management, negotiation and conflict resolution skills
- Passion for innovation with a ‘work smarter’, solution and action-oriented mindset
- Ability to collaborate with internal stakeholders and/or third-party providers to resolve conflicts in a detailed, effective and timely manner
- Calm and Empathetic – ability to adapt to any situation by personalizing responses and educating our community while remaining level headed in tough situations
- Emotional Intelligence – ability to recognise personal stress triggers and in others, self-awareness, bounce back and demonstrated ownership of self-care
- Ability to work under pressure and quick decision making when faced with conflicting demands
- Rotational shifts that include weekends
Interested candidates should submit an updated CV.
Please click the link below to apply, or alternatively send an up-to-date CV to aisling.oleary@peglobal.net
***Please note our client cannot assist with any visa sponsorship and candidates must have the correct visa to live and work in Ireland****
Contract 
Dublin City Centre, County Dublin, Ireland 
42006429 
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